Frequently Asked Questions

We have the answers

If you have a question, please check the frequently asked questions below before contacting us.

Click on any question below to see the answer.

1 Do you offer next day delivery?

We will do our best to get your orders out as quickly as possible, but because we are a small operation, we cannot guarantee next day delivery. We will try to get your order out the same day you place it.

2 Is your credit card payment system secure?

We use PayPal to process all of our on-line financial transactions and do not record, process or store your credit card information on our own site.  PayPal is one of the most secure financial payment systems available, and offers a wide range of services and guarantees to buyers.  You do not need a PayPal account to process a credit card transaction.

3 Where do you get your wine barrel staves?

We get our wine barrel staves from a a variety of sources, but most are from the Niagara wine region in Ontario.

4 Where do you get your bobbins?

Bobbins are getting harder to find, so we guard our source jealously. If you are interested in purchasing a large volume of bobbins, please contact us via our retailer page here and we will get back to you directly.

5 Do you do custom commissions for wine barrel furniture?

We can build a wide variety of items such as benches, chairs and tables from wine barrel staves.  If you want a specific item or in a specific size, you can email us here and we will get back to you with a quote.


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